Kind regardsSophie. _W.isCheckoutReskin = false; 'active', We also ensure all reviews are published without moderation. I had to do all the repatriation work with the help of the English embassy in Tenerife. Resolver is free. Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. When automatic payment didnt seem to work put straight through to finance and explained what would happen.Decided to renew after looking at other comparison websites. Offer comprehensive training to fullfill the role.
Staysure Customer Service Interview Questions | Glassdoor Dear Denis Kumm,Thank you for your 5 star review. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. There are also plenty of opportunities to develop into other area and for promotion. They wouldnt provide us with any details about the repatriation other than a pick up time. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} 2730-055 Barcarena, Customer Services Department 2023 Resolver Consumer Online Limited. Learn more about Resolver Pro and how to claim your business. If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. Staysure is a trading name of TICORP Limited. Dear David Clark,Thank you for your 5 star review. They were no help at all. 2 Staysure Customer Service interview questions and 2 interview reviews. ERGO Seguros de Viaje Also, for some of our insurers we may receive a profit share payment if they .wsite-image div, .wsite-caption {font-size:18px !important;} .fancybox-title {}
Working as a Customer Service Representative at Staysure: Employee Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. I was trying to pay for a quote with them kept waiting for over a day to pay. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Instead, theyre full of the info you need to get things sorted. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. | Read 207,881-207,900 Reviews out of 208,075 This took 9 months to claim back!!! document.documentElement.initCustomerAccountsModels++ #wsite-title {font-size:36px !important;} They are not authored by Glassdoor. Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary].
PDF Staysure .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} 28703 San Sebastin de los Reyes I think it may be that I included the symbol.
Staysure Travel Insurance Reviews | Read Customer Service Reviews of I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. I could put it down racism but overall they are just a horrible company who treat people bad. Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. Whenever you need us, our 24/7 claims team is here for you. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. Resolver can help you send your complaints to Staysure. "560799075470977588", Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. - Sunday: 10am - 4pm. - Monday - Friday: 8.30am - 8pm
} Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Kind regards Ross Customer Service Manager. _W.storeCountry = "GB"; .wsite-footer blockquote {} Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. It left me feeling nervous whether Ive done enough to declare everything. I should have asked for the policy to be posted to me. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. But your website/automation are pretty poor, so only 3 stars. Dear Geoffrey Brooks,Thank you for your 5 star review. Interview. .wsite-button-small .wsite-button-inner {font-size:13px !important;} Having problems? But I am still waiting for the activation email. Even though you can earn a lot with the bonus, the bonus system is unfair. .wsite-phone {} You need to sharpen up the verification/activation mechanism. Sunday: 10am 4pm, Christmas hours: your insurance policy. Simply go to the My Insurance section and choose which policy youd like to email to yourself. All rights reserved. . We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. You deserve to be treated better especially for what youre getting paid. Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. They have made a bad situations 10 times worse. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. Thank you for choosing Staysure and letting us protect you whilst you are on holiday. Dear Anne Parry,Thank you for your 5 star review. The HR Team. Warm regards,Ross, I have had holiday insurance with you for a couple of years. good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. The process took 1 week. Having problems? Bedford Road, Staysure 7 Nov 2022 - Remote Customer Service Representative . Opportunity to express yourself and share thoughts and ideas. 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} (But perhaps that was because I wanted to spend money!). We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure.
Staysure Travel Insurance Reviews | Read Customer Service Reviews of Average Interview. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. The operator was very efficient, helpful and knew his business. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. Team leaders are always on hand if needed. It goes against our guidelines to offer incentives for reviews. I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. Thank you. Monday 26 December: Closed Companies can ask for reviews via automatic invitations.
Contact us about your Expat Policy | Staysure Expat We class a complaint as any expression of dissatisfaction whether written or verbal.. I was really impressed how EASY and QUICK to claim and get the money back. Your product is good, and well rated by others, so I gave you 3 stars. excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. So you can be confident that youve got the right cover, thats tailored just for you. I interviewed at Staysure (London, England) in Jun 2022. I applied online. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} Customer Services Manager, Chased and chased and chased to pay. Saturday: 9am 5:30pm
Staysure Expat Travel Insurance Reviews | Read Customer Service Reviews Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. So you can be confident that youve got the right cover, thats tailored just for you. Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. We use dedicated people and clever technology to safeguard our platform. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} Clear All. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} A company who has to bang on about diversity isnt a diverse company. Do you agree with Staysure Travel Insurance's 4-star rating? Overall experience. Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. I was able to buy the policy only by starting afresh with a new email address and not creating an account. Worst company I have worked for and hope people take this review in and understand you will be another number. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Anonymous Employee in Northampton, England, I applied online. The operative on the phone was superb and I thank her for guiding me so expertly through the process. Grandchildren did not have to suffer for me. Verification can help ensure real people write reviews about real companies. I always use Staysure for holiday insurance. However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Replies to negative reviews in < 24 hours.
How do I access my My Staysure account? - Staysure Support We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. Then there was pressure to involve fiends to purchase Staysure insurance. Have a fantastic holiday. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. Date of experience: March 13, 2016 Anyone can write a Trustpilot review. Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote .wsite-button-large .wsite-button-inner {font-size:14px !important;}
Staysure Customer Service Representative interview questions & answers .blog-header h2 a {} .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. font-family: "Montserrat" !important; We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. No support from customer service managers. com_currentSite = "952359298347476581"; We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. initPublishedFlyoutMenus( ) Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. Find out how we combat fake reviews. The call centre dont have enough medical knowledge to assist. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. 3-5 Rushmills Business Park, If you need more help, please visit our FAQ Help Centre. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm They pick and choose who is significant to you when they pass away. Have a fantastic holiday. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. - Monday - Friday: 8.30am - 8pm
While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. achieve performance targets across their product portfolio. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. Most of the time the customers were great and easy to get along with. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Have a fantastic holiday. The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. You can be certain that youre talking to the right person at the right time. .wsite-menu a {font-size:14px !important;} A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. We were devastated as grandchildren had been couting the days down. We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. Get in touch with us if youd like to make multiple changes to your policy. The calls are non stop , its very busy and mentally exhausting . .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. Are you a company? Very friendly, knowledgeable and . We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Lack of direction from middle management and above.
Staysure is a trading name of TICORP Limited. This place has lost all hope. Have a fantastic holiday. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} .wsite-product .wsite-product-price a {} } Were available during the following times:
Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. . } Friday 30 December: 8:30am 8pm, Within the USA and Canada: We are remunerated by commission for the arrangement, service and renewal of Staysure is a trading name of TICORP Limited.
A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. Warm regards,Vicki. We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. .wslide-caption-text {} The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. width: 100% !important; - Saturday: 9am - 5:30pm
process took about 3 hours although the face to face interview was very short, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Thank you for your feedback and sorry to read your comments. '', On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. left: auto !important; Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent Wishing you all the best for the future. Many thanks. "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive I contacted you twice. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously.
Single Wide Mobile Homes For Rent In Henderson, Nc,
Venta De Terrenos Agricolas En El Salvador,
Meeker County Warrant List,
Loud Boom In Florida Today,
Articles S