If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. A forum where Apple customers help each other with their products. Can It Support Both?! TV signal drops until I reopen the Hue Sync app. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. These are relatively new Hue products and still have to go through their growing pains. But you should ensure a steady internet connection for your Hue Sync Box. Uninstall both Hue and Hue Sync app and reinstalled them. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). The system is composed of two standalone units, which are an app and a physical box. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising.
Hue Play HDMI Sync box | Page 22 | AVForums This app allows you to do a lot of fun things, it is for both Mac and PC users. My Nvidia shield pro works brilliantly . The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. Hello, I am James Beetie and I am a bit of a self-confessed nerd! This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. Honestly considering a return. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). Philips Hue brings smart lighting to everyday homes. APs are often best used for devices that dont need a 100% steady internet connection. Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. You can also just wait it out. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Your comment will be manually reviewed and approved by Tristan in less than a week. For a better experience, please enable JavaScript in your browser before proceeding. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. Who knows? Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. I have listed six methods for your issues. See all the updates weve made to the Hue sync box to improve the surround lighting experience. Users are divided on this particular feature. It can be for all of your Hue devices. The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. The No. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. Any help appreciated.Seems to drop the connection every twenty minutes or so. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. Click on the search icon on your taskbar and search for %appdata%. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. However, whether its the app or the physical box, both systems are known to have some issues during connection. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue.
8 Ways To Fix Philips Hue Sync Not Working or Not Connecting With Your Select your Wi-Fi network and tap Connect. Ver ms detalles. All Rights Reserved.
I was going to send mine back as I couldn't get it working properly all the time. But you will still have some connection issues. Save my name, email, and website in this browser for the next time I comment. Smart Plugs and Your Home: Is Radiation a Silent Threat? 7. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Find the Hue Sync app folder and delete the data inside of that nested folder. I will list some issues to see if you have had them. ShYnNoK. Related Reading: Is Philips Hue Z-Wave or Zigbee? Joseph_S. Philips Hue Sync is a newer product from Philips Hue. Press and hold the power button on the Hue sync box.
Philips Hue Sync - Apps on Google Play Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? They release a new version constantly, you can see.
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Hue Play HDMI Sync box | Page 14 | AVForums Read more. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. I will tell you some methods to fix it. Of course, many people still like it very much.
Not when Dolby Vision is showing on TV or selected as default option on Apple TV, *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. They work greatmost of the time. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? You can try these methods to see if they work. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. Read More. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. This is another one youve probably already guessed the solution for. Press and hold the option key to reveal a Library folder. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! It's pretty simple to set uphere's how. Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . Sync your on-screen TV content. Additionally, software problems are typically more common and may require several steps to fix. They release a new version constantly, you can seehere. This wont harm your app or connected devices. Do Smart Plugs Catch Fire? Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. Press question mark to learn the rest of the keyboard shortcuts. Now you can try to downgrade back to the previous version. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! I don't seem to have Dolby Atmos though in Netflix? From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. I was pretty disappointed with the play bars but now I've got the gradient strip I love it . HDMI1 on the TV for the sync box and Monitor 2 on the Denon. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. They recommended I change the cable between the Sync Box and my TV. Ie. (2 ways), Are Philips Hue Bulbs Bright Enough? If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. Wait 30 seconds.
Hue Play HDMI Sync Box - HomeSeer Message Board How to Set up a Philips Hue Sync Box with a TV - How-To Geek If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. It really adds to the experience and may reduce your eye fatigue.
Obviously the lights won't sync because the hue sync is not connected. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. My AVR supports Dolby vision pass through. Seems to drop the connection every twenty minutes or so. This update also brings support for HDR content, including Dolby Vision and HDR10+ content. I run my Xbox One X through the the play sync box and it supports. You can check the apps data files. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g.