We recommend calling ahead to confirm details. The local town of Puerto Morelos is right next to the resort and definitely worth a visit. Always one of our favorite restaurants when we visit Excellence resorts. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. Also, the tequila options are a joke. Thank you again to all of you for making our time at ERC so incredible., Until next time - we'll see you again in April 2024! Be Ready to be Blown Away! Due to the spread-out nature of the beach, this was our go-to spot for relaxing throughout the day. When you actually compare it to its sister hotels in Playa Mujeres you can actually look at this Excellence resort as being competitively priced. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. And here is the next complaint in our review. We highly recommend the resort and have found few that can compare.More. All Excellence resorts really pride themselves on their service and luxury and the Excellence Riviera Cancun is no different. Alejandro at the bar with the pizza oven is great too. You also have the option to opt-out of these cookies. So worth the upgrades. Excellence Riviera Cancun - Oyster.com It was hard to stay in vacation mode when my phone was always with me. When choosing an all-inclusive resort I think the food is the most important element we look at. #1 of 10 all-inclusives in Puerto Morelos, Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. Although we stayed pre-COVID, as we mentioned the resort was exceptionally clean. more. Excellence Riviera Cancun: COVID-safe Entertaining, Relaxing & Personable Resort - Read 24,088 reviews, view 26,126 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor You'll start with the ruins, where a local guide will show you around, followed by a trip out to the cenote in the middle of the jungle. Yes, a shuttle service from the airport can be requested. Add to that the drinks available in the mini bar in your rooms as well as the bottles available for your own consumption. This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. The volume of activities on offer really takes this resort into the upper echelons of all-inclusive resorts in regards to keeping you entertained. It has been a pleasure hosting you as our guest and hearing from you that you will definitely be back soon. If you are looking for a resort with a conveniently located course on the resort then we suggest you check out the Excellence Playa Mujeres resort. EXCELLENCE RIVIERA CANCUN - All-inclusive Resort Reviews & Price Secrets resorts All your questions answered! There were no empty drinks left sitting by the pool for too long. He interacted with every person in ever activity we did and made sure we were well taken care of. EXCELLENCE RIVIERA CANCUN - Updated 2023 (Riviera Maya, Mexico) Excellence Riviera Cancun: Beautiful, high quality resort with welcoming staff - See 24,088 traveler reviews, 26,116 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. We're in Mexico - there's no reason to have bad tequila at the bars. We would like to thank you for adding generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. Although as an Excellence club member you are more than welcome to use the communal pool areas and partake in the activities it might not warrant the extra cost if you arent using some of the amenities. What you need to know about Excellence Riviera Cancun & Traveling in COVID Test: At the time of our stay a COVID test was still required to return to the US and was provided on site for free by Excellence. Unfortunately we were too stressed out to remember names, so all we can say is, "Thank you, Excellence. Please, receive our warmest regards from The Excellence Collection. Whilst it is not the first inhabited place in the Americas, it is the first official country and Santo Domingo became the first official capital with the first . The Excellence Collection Rewards - Excellence Riviera Cancun Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. The front desk already had our test scheduled based on our departure time when we checked in. Excellence Riviera Cancun Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 Manzana 7, Lote 1, S.M. Perched above the pool overlooking the ocean, this is a picturesque spot to grab a bite to eat. It has lovely sea views and is located in a small corner of the resort. Federal 307 Chet-Pto. The destination is home to luxury resorts, two of which are Excellence Playa Mujeres and Beloved Playa Mujeres - both honored with TripAdvisor Travelers' Best of the Best award this year due to offering guests a complete experience of world-class service and luxury amenities. Riviera Maya Destination Weddings | Excellence Riviera Cancun We actually never ran out of anything. Restaurants: - Breakfast Buffet: There is plexiglass between you and the food, so the workers fill your plate for you. Frequently Asked Questions | Covid-19 Info - The Excellence Collection He made it so fun! Located a short 20-minute drive from the airport, it really is the perfect location for a secluded feeling holiday that is actually quite close to amenities. The Good. Excellence Riviera Cancun - Tripadvisor Flavors & Spirits | Excellence Riviera Cancun Is parking available at Excellence Riviera Cancun? Excellence Riviera Cancun. We tend to have pretty high standards and they were all exceeded. There are a range of precautions that the Excellence chain of resorts has put in place and if you would like to review these they can be found here. Tripadvisor performs checks on reviews. Amazing resort, unparalleled service, and some tips before you head out. The Dominican Republic shares the island known as the Hispaniola with Haiti. We made sure to try some of the dishes that we had never had before and found a gem of a dish with the Chilaxtle which is a braised pork in a chili sauce with rice. This is by far the best all-inclusive Ive ever stayed at. There are only four bikes available to guests, so you need to show up super early to get a spot. Also a side note - beds and pillows very uncomfortable. If seafood is your thing then this is the restaurant for you. I would recommend getting more comfortable/soft sheets. However, the food is below average. Excellence Riviera Cancun - Adults Only All Inclusive, Puerto Morelos: $605 Room Prices & Reviews | Travelocity Groups & meetings Mobile See all hotels Puerto Morelos 1 Room Book online or call 1-855-214-3079 Travelocity.com Hotels Mexico Quintana Roo Puerto Morelos Hotels You can plan ahead for the restaurants youll visit and when since some close one or two days a week. So what keeps us coming back? Modern comfort and calming designs are incorporated into every one of our Riviera Maya suites by Mexico's coast. Unfortunately it makes enjoying frozen drinks a little bit of a problem. Answer 1 of 3: I'm a 38yr old female going on vaca by myself. We were surprised by the seaweed situation because this was out of the typical season where seaweed is a problem, over the summer. Arrl nem is beszlve, hogy az ti cl jnius . What are some of the property amenities at Excellence Riviera Cancun? Occasionally, there was a waitthis was the longest on the weekends, but plan ahead. From the moment we walked in, we were treated like VIPs! Health & Safety Protocols | Covid-19 Info | The Excellence Collection Please, receive our warmest regards from The Excellence Collection. Excellence Riviera Cancun, Riviera Maya: See 24,099 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. A comment about the blue pool floats, please don't hoard them. Our commitment is to make every guest experience, as exceptional and unique as it can be. The Hibachi (Spice) - WOW! The pool scene at the Excellence Riviera Cancun is first rate. The atmosphere in Las Olas was also buzzing, which always adds to the experience. It is mandatory to procure user consent prior to running these cookies on your website. The typical go-tos for bar food such as Nachos, Burgers, and Tacos are available. Mugging, assault, and drug trafficking are among the most prevalent crimes, with rates of more than 59.85%. Its a thankless task and there is only going to be one winner in this battle, but all credit to the staff for doing everything they can to make the beach look pristine. Peek behind the bedroom curtains and it's pretty unsettling. At Excellence Riviera Cancun, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work.We appreciate all your comments that will certainly encourage other readers to stay with us. Beautiful! Safety? - Review of Excellence Riviera Cancun, Puerto The resort has a couple of adult only pools and a beach area which made the experience amazing. This was a great night out, the food was delicious and the chefs were really entertaining and talented. An extensive gym with a great range of equipment. They havent been too bad overall, mainly just drunk, loud, and playing music at all hours of the day. Taxes and fees that are shown are estimates only. The resort in general is a little older, so if you are looking for a resort with a modern aesthetic this probably isnt the place for you. The bartenders can make change, but this is something we wished wed done to avoid needing to ask for this each day. Btw, portions were much, much smaller than in prior visits - we heard others comment on this as well. There are also a large number of rooms that have swim-up suites, so there are more than enough pool areas to more than cater to the guests in the resort. We are very pleased to know that our staff was able to make your stay a relaxing and memorable experience due to the excellent service provided and they are the reason why you will keep on coming back. I would recommend you go there, much better value. On the flip side of that if you like to be in amongst the activity and mingling with other guests then the Excellence club may not be for you. Im currently at ERC (July again) and the vibe is completely different. Also, there are dress codes at the restaurants, so you can see the attire needed in the app and pack accordingly. The real differentiator is the staff. When we arrived and those big wooden front doors opened to let us in, we knew we were home again! 11/10 rating. Its a very smooth process. A Lot of these all-inclusive resorts arent located near towns and local restaurants, so you need the food to be good and the Excellence does not disappoint on the food. They are friendly and helpful at all times. The staff is friendly and fast. Lastly, bring lots of smaller bills for tips! Updated Security Alert - Quintana Roo & Cancun Travel Advisory (01/23/2023) The U.S. Embassy and Consulates in Mexico have issued a new warning to visitors of Cancun and the Mexican state of Quintana Roo over a potential conflict between taxi drivers and ride-hailing service companies which has caused many tourists to wonder is Quintana Roo safe. There is so much to do at this resort. The staff at ERC are nothing short of amazing. You name it and they have it. The entertainment is fun, especially the Silent Party nights. Other than having disposable mask included in the room, nothing has changed. We like a drink and although food narrowly tips it as the most important thing to consider, the drinks offering is integral to our reviewal process. The building could use some maintenance. There are more places to choose from in the, excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun, Frequently Asked Questions about Excellence Riviera Cancun. We will pass your kind words along to the entire team. Excellence Riviera Cancun sits close to the charming beach town of Puerto Morelos and just 15 minutes south of Cancun International Airport. The test was fast and easy (its the stick in nose test). We recommend going around an hour before the tour commences to get on the tour. We will forward your kind words to our team, especially the members you gave a special shout out, who will be delighted to hear that from you. Usually there are more floats out of the water than in the water. Please, receive our warmest regards from The Excellence Collection. Before you arrive, try and request a room in building 1, its the shortest walking distance to all of the main areas. 11 | Puerto Morelos, Maya Riviera & The Yucatan 77580 [SEE MAP] #23 in Best Maya. We noticed this wouldnt be the case with all the resorts nearby, as many had large piles of dry seaweed along the shore covered in sand gnats (this didnt happen at the Excellence). It can be hit or miss. A. Excellence Riviera Cancun - A Comprehensive Review I thought that would annoy me, but it was not an issue at all. We were there for three glorious weeks January-February 2023. https://www.excellenceresorts.com/cancun/excellence-riviera-cancun/ Cancun. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. We interacted with dozens of excellence team members and all were happy, eager to assist, and seemed genuinely concerned with your experience. The staff here were very good and the service was seamless, but the food definitely was a letdown. By the end of day one, Jorge who was looking after us by the pool knew our routine of drinks order. But opting out of some of these cookies may have an effect on your browsing experience. 90'ish degrees. The Excellence Collection, Other at Excellence Riviera Cancun, responded to this review. These cookies do not store any personal information. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. You are surrounded by breath taking views, lush gardens, amazing architecture. If you go to dinner earlier, the wait will be short or nonexistent. We are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests along with delicious food and drinks experiences. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. A couple of the restaurants are adult only as well. The other downside to the beach is that the staff are constantly battling an accumulation of seaweed that washes ashore. We hope to come back in the next few years! Our first stay in 2019, Playa Mujeres was 5-stars all they way. Juarez, Km 324 - 342, Mza. Carreta Federal 307, 77580, Puerto Juarez, Quintana Roo, Mexico. They were in and out in 15 minutes and were very flexible if they needed to come back at a later time. Yes, parking is available for guest and it is complimentary. Over the years, The Excellence Collection has been working hard to replace the standard forms of power in our Mexican resorts with pure green energy. Specifically, these folks went above and beyond the already high standard of service: Memo, Brenda and Angelo on the entertainment team, Emilio, Edin, Miguel, and Hugo from the pool and beach staff, Daniel with room service, Jose and Alejandro from Oregano, Edwin from the Lobster House, and Enrique from The Grill each went above and beyond. The resort is right beside the beach town of Puerto Morelos. Whats included in the all-inclusive package. Photo Gallery | Excellence Riviera Cancun In addition to everything included in the Excellence Wedding Package, this upgraded wedding package option also includes items so that you can keep the celebration going during your Riviera Maya destination wedding, like a cocktail hour and private reception. The portions are tiny so be prepared to order many apps and more than 2 entrees for 2 people. The food offering is lighter compared to a full sit-down meal, but it is a great place to grab a quick lunch or breakfast. The service was outstanding, the food was delicious and the resort was super clean. The driver was friendly and We never leave reviews, because all the other great reviews are true about this place. We went to the concierge and they printed out results for us, which they already had tied to our room. Review of Excellence Riviera Cancun Reviewed March 18, 2011 First, the good. If you have been to an Excellence resort before these restaurants will be familiar to you. Share. Please, receive our warmest regards from The Excellence Collection. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. The french Chez Isabelle is supposed to be their nicest restaurant but. Excellent 23,964 reviews #2 of 47 hotels in Puerto Morelos Location Cleanliness Service Value This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. A szllshelyen (Excellence Riviera Cancun All Inclusive - Adults Only) . There are six main pools in the resort and a number of jacuzzis dotted throughout as well. Located a 25-minute drive from the resort. The weather was great, the service was top notch, the resort was beautiful and had no end of things to do! Each night it felt like we were whisked off to a faraway location with some really solid eateries. They were waiting with a very comfortable luxury SUV for us outside the airport. Thank you to the Excellence and your phenomenal team for the wonderful trip and exceeding all expectations! The burgers werent very nice and the cuts of steak that were being used werent of the highest quality. Overall the room was nice if not a little bit dated. COVID Safety: We are vaccinated, so felt safe traveling. Pools: The pools are gorgeous and relaxing, but get our first complaint. We stayed in a junior swim up suite and had plenty of space, including a gorgeous room and deck. Gonzalo literally made every activity fun. The staff are genuinely friendly and do everything in their means to make your trip run as smoothly as possible. The aesthetic of the restaurant is lovely with white linen tablecloths and beautifully chosen furniture. Maroma, a Belmond Hotel, Riviera Maya - pleasantholidays.com more. Entertainment & Activities There is entertainment all day and night at Excellence Riviera Cancun. If youre not too fussed about the price of the treatments. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Yes, Excellence Riviera Cancun offers airport transportation for guests. A traditional French-style eatery serves up some really well-done dishes. Please note, they provided us a tablet our first night at dinner when we were surprised by the change.Bars/Drinks: As always, all inclusive includes everything. Other than requiring masks the Cancun airport was operating like it always has. Fun and tasty. Excellence Riviera Cancun: Relaxing Get Away - Read 24,088 reviews, view 26,116 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your holiday destination and for taking the time to share your feedback with the TripAdvisor readers. The oldest country in the Americas. At Excellence resorts, there is a wide range of rooms on offer. Pools are warm. There are a few drawbacks to this beach. The standard and variety of food on offer was really top quality. We have been to Mexico 3 times and this resort has exceeded our expectations making it our top choice. Is it safe to get a taxi from Cancun airport? Customer service can not be matched or outdone. COVID Safety: We are vaccinated, so felt safe traveling. Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Beach Resorts, Puerto Morelos All Inclusive Beach Hotels, Hotels near Galeria Arte Zissimo arte contemporano. The spicy red sauce that was described to be in the Buro Callejero has zero kick which was disappointing. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. The Excellence Riviera Cancun's offers 19,695 square feet of meeting and event space, including a grand ballroom and outdoor venues. Claim your listing for free to respond to reviews, update your profile and much more. If you are looking for a closer option then your best bet is the Moon Palace golf course which is located a 20-minute drive from the resort. Most of all, Gonzalo was MUY excelente! That alone was amazing to save us from waiting on hold. Are any cleaning services offered at Excellence Riviera Cancun? 0.2 miles from Excellence Riviera Cancun Free Wifi Free parking All Inclusive Ocean Coral & Turquesa View Hotel 20,325 reviews 0.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website Top Rated All Inclusive 2022 Desire Riviera Maya Pearl Resort View Hotel 2,592 reviews 0.9 miles from Excellence Riviera Cancun Free Wifi Overall the food selection was wide and of good quality. This is the place to be if there is any game or sporting event. a Hard Rock Hotel Riviera Maya s az UNICO 2087 otthont ad Cancun s Riviera Maya krnyke a WTTC globlis biztonsgi blyegnek elnyersvel bizonytotta, hogy biztonsgos hely a ltogatk szmra. They were so attentive and we had so much fun dancing and doing activities with them. We really enjoyed the butter chicken and the onion bhajis. Excellence Riviera Cancun - Adults Only All Inclusive - Travelocity Is Cancun Safe for American Tourists in 2023? - Passports and Grub In addition, the food area is an important aspect we consider and thats why our Chefs are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway, we did not seem to blow you away with delicious food in every meal at some restaurants. Come together, come alone, regardless you will have an amazing time. "Airport Departure: As previously stated, US travelers need a COVID test to return home. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are pleased to know the services you enjoyed throughout your holidays staying at our property, although we are sorry to read that there are a few things we need to work on, as The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Prices are calculated as of 20/02/2023 based on a check-in date of 05/03/2023. New Health & Safety Protocols; The Excellence Collection. Yes, dry cleaning and laundry service are offered to guests. The beach was very clean, they do a good job cleaning up trash compared to other resorts while we walked down the shore. Please, receive our warmest regards from The Excellence Collection. Question: Is It Safe To Travel To Excellence Playa Mujeres This is one of the Excellence hotels initial resorts. Half the time our turn down service didn't show, we set up our own beach chairs, service came around every 20-30 minutes, (same as everyone else), nothing was done for our anniversary other than a sash placed over the door all week. We liked it so much we ate there three times over our ten-day stay. We look forward to welcoming you back in a heartbeat. If It was likely they were cleaning or cycling water, but wish they would complete it in the time we were there. Every day, fresh fruit in our room, small snacks at night. The bar service on the beach was on point and our drinks never reached the bottoms. The Excellence Riviera Cancun is a strong offering. Customer service can not be matched or outdone. 18 km From Cancun International Airport. The Riviera Cancun resort is definitely on the more premium side for resorts in Cancun, but when you consider the quality of service, food, and the overall feeling of luxury that you get when you stay at this resort, it is well worth the premium. We never leave reviews, because all the other great reviews are true about this place. Love the size of this resort besides everything else.. The GoodThe staff at ERC are nothing short of amazing. If you want a specific liquor, just request it. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. The easiest way to get from Cancun Airport to Hard Rock Hotel Riviera Maya is by a private transfer. That works for most people, but we go on vacation to away from the world. It is also lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went above and beyond to make sure that you had a great time. The entire staff at the resort wore masks the entire time. Own or manage this property? Federal 307 Chet-Pto. While this is a nice reprieve, the numbers remain concerning. 24 km from Cancun airport Located directly on the beach Golf course nearby Address C/Federal 307, Manzana 7, Lote 1-SM 11 Quintana Roo Mexico 77580 Hotel Description Bespoke service and stunning Mexican design await at Excellence Riviera Cancun, an All Inclusive escape that inspires guests to return time and time again.