Ticketek Gift Vouchers look just like a regular Ticketek ticket. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. Select an event category type from the Genre drop-down menu and click 'GO'. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. As seating arrangements may change without notice, the Venue Maps should be used as a guide only. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Will the event be reserved seating or general admission. No, only Mobile Tickets can be added into your Passbook. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Going to an event with a social club, company, school, family or friends? General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. Each ezyTicket PDF attachment represents an individual ticket to the show, with its own unique barcode that must be scanned for entry. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Yes, you can partially refund part of your ticket purchase if your circumstances meet the list of approved reasons. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. When you book online you cannot choose the location of your seat. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. How can I find AFL Membership on a match day? By clicking this link, a web page will be displayed containing your ticket. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. What are the reasons I can request a refund if I have purchased Refundable tickets? Do I need to be logged in to see 'My Events' and if so how do I know? Tour dates Ticketek is selling for the following venues only. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses; Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. We do not send tickets to PO Boxes or business addresses. Ticketek may charge a reasonable fee for the replacement of tickets. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. You might find the following websites helpful if you want more information about ticket scalping:
If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. These tickets are released when not required by the promoter and generally given to us to sell to the public. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. Will I be required to pay to reserve a seat? I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. n& ^!$xsC1
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8p^38 |w _>c*)iS. Replacement cards cost $10. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? There was a spelling mistake in the email address entered. www.accc.gov.au. You now have the option to have your sign in details remembered for your next visit. Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. Tickets purchased to General Admission events cannot be refunded should they be lost. What are the terms of General Admission (GA)? No, refundable tickets can only be selected during the original purchase. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. How many tickets can be delivered by Mobile Ticket delivery? If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. Mobile tickets will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Many businesses act as Ticketek Agencies throughout the country. Once you have selected your ticket(s), there is a time limit of. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; What qualifies as a concession ticket? No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. Can I use more than one Ticketek Gift Voucher in the same transaction? 4. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Are Refundable tickets offered on Gift Voucher sales? We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! Why does the app ask to use your current location the first time it's opened? If I have a saved credit or debit card details, do I get a chance to review my saved card details before submitting payment? Log into your My Ticketek account and make sure all the details are correct. Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. Ticketek Agencies) Collector Tickets will be posted no later than one (1) month prior to the event, depending on your date of purchase Collector Tickets will be dispatched via AusPost on behalf of Live Nation Australasia If you have not received your Collector Ticket, or lost your ticket once The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? What is my online AFL Membership account? Can I request a refund if I change my mind about attending the event? All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. No, we cannot refund the additional charge for the Refundable tickets. General
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https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf
We recommend that you confirm with your venue whether they have an existing ticketing agreement. Print this PDF as this will be your access to the event. Ticketek's Group Bookingscan help you plan your next excursion. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. Sign In Join today Please note: AFL House is currently closed to the public. What does Ticketek do to prevent scalping? The Payment Form will display detailed information on your ticket purchase. This is so we can show you upcoming events in your vicinity. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). However, some events will have unreserved seating where it is first in, best seats. Visit the Ticketek Groups page for more information. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. The obstruction varies in different venues. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). How long are my friends seats placed on hold? Please ensure your membership contact details, especially your email address, are up to date so you do not miss these communications. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>>
How do I request a refund if I have purchased Refundable tickets? An Ed Sheeran fan shared a screenshot of their Ticketek message. Concession and junior barcodes will show up as such. Invitee B purchases the two seats they were assigned at step (b). 2 0 obj
With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. Will I see personalised content on the mobile site? Please note there maybe no replacement for General Admission tickets. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. Why can my friends (invitees) only purchase the held tickets one at a time? By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. Don't worry though, until you finalise your purchase the value will remain on your voucher. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. You will need to provide some form of ID so that the staff can access your Ticketek account details. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. Don't worry! Proof of purchase may be required for any refund or exchange. Can I change to Refundable tickets after I've bought my tickets? Once tickets are added to Passbook, simply open the Apple Passbook app. Please ask your friend to check their junk mail. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. You may also wish to consider taking out a relevant insurance policy to . RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. The mobile number provided will be sent your mobile ticket/s 8. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. Don't forget to bring your ezyTicket to the event. How do I find out the expiry date of my Ticketek Gift Voucher? The original expiry date still applies to any balance remaining on your voucher. For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. If your location is not recognised, National content will be displayed. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. You can access specific privacy information for Friend Spotter . The app also uses your location to alert you of events currently being held at specific venues. Write a review Ask a question. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. One fan said 'thousands' of people were left queuing outside the venue desperately trying to . You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. This means that for each event, tickets become available in order of best seating according to the promoter. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. Check your billing and account details. details of the event including: name, date, time and venue. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. Will I be notified of event / gate changes? Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. How will I know when my content is personalised? You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. You will get an error message if you enter the Voucher ID incorrectly. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. If your session time expires, you will receive a notification and will be required to access the site again. Venue/City Box Office - collect tickets when you arrive in New Zealand. Ticketek may not replace tickets where seating is unallocated (general admission tickets). If you're not signed in already, you'll be asked to sign in (or register) now. Systems are in place at every venue to ensure that each ticket barcode can only be used once. What can I redeem my Ticketek Gift Voucher for? Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. Staff are amazing under the circumstances," a third said. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. When tickets are no longer available the event will be displayed as Allocation Exhausted.". Some events may have a Family ticket which includes 1 Adult and 1 Junior. Where can I get more information about privacy for Friend Spotter? Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Ticketek routinely mismanages ticket processing which should be simple. If you do not receive your club of support pack please contact the club directly. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405
Yes, it will. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html
Refer to specific details at each venue regarding accessing the stadium/park. My Ticketek Gift Voucher has no Voucher ID? Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. If you purchased online or through our call centre please contact Customer Service for further assistance. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. If you have an issue with tickets purchased through an unofficial agency please return to the point . There are three delivery options: Note that for general admission events, tickets can not be replaced. Sell tickets directly from your Ticketek Account. The email account that the message has been sent to is full. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. chevron_left. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? Can I use text or download images, photos and videos from the site? The Ticketek app was also reportedly glitching, stopping people from . Can I sell tickets using online auction sites like eBay? After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. Promoters sometimes request that a number of tickets be held for promotional purposes. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. You can redeem your Ticketek Gift Voucher online through ticketek.co.nz, through Ticketek's mobile site and mobile apps, or over the phone through the Ticketek Call Centre. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets.