We are working on an enhancement where they will receive an alert with the message subject right away if they are on instant notification setting. Sometimes parents with more than one child will have multiple accounts because parent information didnt match (name, email, phone). Thank you ParentSquare! Contact your childs school to update your contact information in the SIS. our support articles for parents and students. ParentSquare synchronizes with each school's internal student information database. (We recommend the digest setting.). Whether you're brand new to ParentSquare or need a refresher on how to make the most of your account, here are answers to a few commonly asked questions from our support articles for parents and students (login required). Your schools ParentSquare administrator will be able to contact our Support Team to escalate any bugs or complex issues that they are unable to resolve. Your account will be corrected when we sync with the SIS (daily). Sometimes users will need to merge accounts together. Is your phone number wrong? If your contact details arent recognized, contact your school administrator to get them added. I'm not a parent! Many staff members are also parents, and will have a staff account and a personal parent account. The two-way group messaging, private conversations, district-wide alerts and notices, and simple user interface. Once the school updates their official records, changes will automatically be reflected on your account in ParentSquare. If they cannot resolve your issue, school/district administrators can contact our support team on your behalf. Contact the school office and ask for your contact information to be updated. Your web browser does not support the